Returns Policy
Fit and feel are personal. If a piece does not match your vision, our return steps are clear and calm so you can move on to the next look with confidence.
What you need to know
- Return window: 30 days from the delivery date.
- Items must be unused, unwashed, with original tags and, where possible, original packaging.
- Photos are required for quality review: the issue, size tag, and full front/back of the item.
- We cover return shipping for our error (defective, damaged, wrong item/size, or significantly different from description). Change-of-mind returns are customer-paid.
- Exchanges are offered when the requested size or color is in stock.
- No restocking fee. Original $6.99 shipping is refunded only when we are at fault.
- Refunds are processed 5-7 business days after the item is received and inspected, and may take 5-10 business days to appear on your statement.
- Approval updates arrive by email within 1-2 business days.
Return window: 30 days from delivery
Eligible reasons for a return
- Defective or damaged item on arrival
- Wrong item or wrong size shipped
- Significantly different from the product description
- Change of mind (style, fit, or color preference)
Item condition requirements
- Unused and unwashed
- All original tags attached
- In original packaging where possible
- No odors, stains, pet hair, or signs of wear
Photo and proof guidelines
- Clear, well-lit photo of the issue or defect (if applicable)
- Photo of the size tag
- Full front and full back photos of the item
- Order number visible in your email request
How to request a return
- Email [email protected] from your order email address.
- Include your order number, item name, reason for return, and your preferred resolution (refund or exchange). Attach the required photos.
- Our team will review and reply within 1-2 business days with approval status.
- If approved, you will receive the return address and, when applicable, a prepaid return label.
- Ship the item promptly after approval and within the 30-day window.
- We will confirm receipt and complete inspection before issuing a refund or exchange.
Return shipping and original shipping fee
| Scenario | Who pays return shipping | Original $6.99 shipping refunded | Refund method |
|---|---|---|---|
| Our error (defective, damaged, wrong item/size, or significantly different) | obstupescere | Yes | Back to original payment method |
| Change of mind (fit, style, color preference) | Customer | No | Back to original payment method |
Items we cannot accept
- Used, worn, washed, or altered items
- Items missing original tags
- Items with minor cosmetic variations such as slight color tone differences due to lighting or screens
Exchanges
If you prefer an exchange, note the desired size or color in your email. When in stock, we will reserve it upon approval and ship after we receive and inspect your return. If the requested variant is unavailable, we will process a refund instead.
Approvals, refunds, and timelines
- Approval email sent within 1-2 business days with instructions.
- Refund processing: 5-7 business days after we receive and inspect your item.
- Bank or card posting time: 5-10 business days to appear on your statement.
Contact
Email: [email protected]
Business address: Tây Hưng, Nhơn Hưng, Tịnh Biên, An Giang