Cancellation & Changes
Last Updated: May 25, 2026
At Obstupescere, we are committed to providing you with the best shopping experience. We understand that your needs may change, and we aim to be as flexible as possible while maintaining an efficient fulfillment process.
1. Order Cancellation Policy
You may request a cancellation of your order within 12 hours of placement. Once this window closes, our team begins the order preparation process to ensure timely dispatch, making it difficult to intercept or halt the shipment.
2. Modifying Your Order
If you wish to update your order details—such as shipping address, product specifications, or quantities—please reach out to us within the 12-hour grace period.
- Requests received after 12 hours may not be accommodated if the order has already entered the logistics phase.
- We strongly advise reviewing your order details carefully before final checkout to ensure accuracy.
Important Notice
If your order status is updated to "Shipped", it is no longer eligible for cancellation or modification. In this case, please contact our team to discuss potential return options once the package has arrived.
3. Contact for Requests
To expedite your request, please send an email to our support team with the subject line: "Request - [Order Number]".
Support Email: [email protected]
Business Address: Tây Hưng, Nhơn Hưng, Tịnh Biên, An Giang
4. Refund Processing
Once your cancellation is approved, we will initiate the refund process to your original payment method. Please note that banks and card issuers typically require 5–10 business days to reflect the transaction on your account statement.